Description
This award recognises an outstanding individual who has joined the contact centre industry within the previous 12 months and has already made a significant contribution through their attitude, performance and potential.
The category celebrates fresh talent entering the industry, whether through a T Level, apprenticeship, graduate programme, career change or another route into the sector.
Nominees must be new to the contact centre industry and must not include individuals who have moved internally within the role or transferred from another contact centre organisation.
The nominee should describe the most significant contribution they have made since joining the industry and demonstrate the difference it has made through their performance, development and overall contribution to their team and organisation.
The nominee should also explain what sets them apart from other newcomers and why they deserve recognition.
The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:
Achievement & Contribution
• Has made a positive impact within a short period of time and demonstrated strong performance in their role.
• Consistently meets or exceeds expectations whilst maintaining high standards of quality, compliance and professionalism.
• Demonstrates commitment to learning, development and personal growth.
• Takes ownership of their performance and actively seeks opportunities to improve.
• Embodies organisational values and contributes positively to the success of the team.
Impact
• Delivers positive outcomes for customers, colleagues and/or organisational performance.
• Demonstrates excellent customer service and a commitment to delivering positive customer experiences.
• Shows initiative in identifying opportunities to improve service, performance or ways of working.
• Provides evidence of measurable impact and contribution within their first year in the industry.
• Demonstrates strong potential for future success within the contact centre sector.
Collaboration & Influence
• Integrates effectively into their team and contributes positively to team culture.
• Builds strong relationships with colleagues and demonstrates a collaborative approach.
• Supports others and contributes to the success of the wider team.
• Demonstrates care, respect and professionalism in their interactions with colleagues.
• Shows enthusiasm for developing a long-term career within the contact centre industry.
Innovation & Differentiation
• Demonstrates initiative and a willingness to go above and beyond expectations.
• Brings fresh thinking, new ideas or a different perspective to the role.
• Actively seeks opportunities to learn, develop and improve.
• Demonstrates enthusiasm, energy and professionalism in everything they do.
• Acts as a positive ambassador for the contact centre industry and the opportunities it provides.
The strongest entries will demonstrate not only excellent performance in a relatively short period of time, but also measurable impact, a commitment to development and clear potential for future success within the contact centre industry.