Description
This award recognises a high-performing Learning & Development Team that has made a significant contribution to colleague capability, organisational performance and customer outcomes through the design and delivery of effective learning and development programmes.
The team should demonstrate a clear strategy for developing colleagues, building capability and supporting business objectives through innovative and impactful learning solutions. They will be able to demonstrate how their work has contributed to both individual growth and organisational success during the previous 12 months.
This category is open to teams delivering induction, frontline training, ongoing development, mentoring, coaching, academy programmes, leadership development and strategic learning initiatives.
The nominated team should describe the most significant contribution they have made during the previous 12 months and demonstrate the difference it has made through learning, development and organisational impact.
The winning team will have demonstrated outstanding achievement against some, or all, of the following criteria:
Achievement & Contribution
• Develops and delivers learning and development strategies that support organisational goals and performance objectives.
• Demonstrates a clear understanding of learning methodologies, development techniques and capability building.
• Creates programmes that support colleague growth, performance improvement and career progression.
• Challenges existing approaches and introduces improvements that enhance learning effectiveness and business value.
• Aligns learning initiatives with organisational priorities and future capability requirements.
Impact
• Delivers measurable improvements in colleague performance, engagement, capability or retention.
• Demonstrates a positive impact on customer experience, operational performance or business outcomes.
• Provides evidence that learning interventions have contributed to organisational success and performance improvement.
• Uses data, insight and feedback to evaluate effectiveness and demonstrate return on investment.
• Delivers sustainable results and long-term organisational value.
Collaboration & Teamwork
• Works effectively with operational, support and leadership teams to identify learning needs and deliver solutions.
• Builds strong partnerships across the organisation to support capability development and performance improvement.
• Shares knowledge, expertise and best practice to support wider organisational success.
• Creates a positive and inclusive learning culture that encourages growth and continuous improvement.
• Demonstrates a genuine commitment to supporting colleagues and helping individuals achieve their potential.
Innovation & Differentiation
• Introduces innovative learning approaches, technologies or methodologies that improve engagement and outcomes.
• Adopts best practices and learns from other organisations or sectors.
• Demonstrates creativity in addressing business challenges and capability gaps.
• Goes beyond expected standards to deliver meaningful results.
• Acts as a role model for learning excellence, continuous improvement and professional development.
The strongest entries will demonstrate not only excellence in learning and development but also measurable impact, strong business partnerships, and a clear contribution to colleague, customer, and organisational success.
