Sales Team

North East Contact Centre Awards 2026 | Fresh Start Events

Description

This award recognises a high-performing sales team that delivers strong commercial results whilst creating positive outcomes for customers, colleagues and the wider organisation.

This category is open to frontline sales teams and back-office sales functions who can demonstrate collective achievement, effective teamwork and measurable impact.

The nominated team should describe the most significant contribution they have made during the previous 12 months and demonstrate the difference it has made through sales performance, customer focus, collaboration and business value.

The winning team will have demonstrated outstanding achievement against some, or all, of the following criteria:

Achievement & Contribution

• Consistently delivers strong sales performance and achieves or exceeds targets.

• Demonstrates clear commercial focus and collective ownership of results.

• Identifies opportunities to improve customer outcomes, sales effectiveness or operational performance.

• Challenges processes and ways of working to create better results.

Impact

• Delivers measurable commercial impact, such as revenue growth, improved conversion, retention, efficiency or productivity.

• Improves customer experience through appropriate, value-led sales conversations.

• Maintains high standards of quality, compliance and customer care.

• Provides evidence of sustained results and team performance over time.

Collaboration & Teamwork

• Works effectively as a team to share knowledge, best practice and learning.

• Supports colleagues across frontline and back-office functions.

• Creates a positive, motivated and high-performing team culture.

• Demonstrates care, respect and support for colleagues.

Innovation & Differentiation

• Introduces new ideas, approaches or ways of working that improve performance.

• Adopts best practice or learns from other teams, organisations or sectors.

• Goes beyond expected standards to deliver meaningful results.

• Acts as a role model for others through professionalism, energy and collective achievement.

The strongest entries will demonstrate not only excellent sales results, but also measurable impact, strong teamwork and a clear contribution to customers, colleagues and organisational success.

Criteria
Criterion Weight
What did the team deliver? 25.0%
How did the team achieve this? 25.0%
Impact and commercial outcomes 40.0%
Innovation and differentiation 10.0%
What did the team deliver? 25.0%