Description
This award recognises a high-performing Support Advisor who consistently delivers exceptional support and service, creating positive outcomes for customers, colleagues and their organisation.
This category is open to individuals working in specialist, technical, operational or support functions who play a vital role in enabling excellent customer and business outcomes.
The nominee should describe the most significant contribution they have made during the previous 12 months and demonstrate the difference it has made through their expertise, service, support and overall contribution to the business.
The nominee should also explain what makes them stand out from others in a similar role and why they deserve recognition.
The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:
Achievement & Contribution
• Consistently delivers exceptional performance and achieves or exceeds objectives.
• Demonstrates accountability, ownership and commitment in all aspects of their role.
• Maintains high standards of quality, compliance and professionalism.
• Uses their expertise to support operational performance and business success.
Impact
• Delivers positive and measurable outcomes for customers, colleagues and the wider organisation.
• Demonstrates initiative in resolving issues, removing barriers or improving service delivery.
• Provides evidence of improved performance, efficiency, quality or customer experience.
• Demonstrates sustained impact and value through their contribution.
Collaboration & Influence
• Builds strong relationships and works effectively with colleagues across teams and functions.
• Shares knowledge, expertise and best practices to support the development of others.
• Demonstrates care, respect and support for colleagues.
• Contributes positively to team culture, engagement and overall performance.
Innovation & Differentiation
• Demonstrates initiative and a willingness to go above and beyond expectations.
• Identifies opportunities to improve processes, performance or ways of working.
• Adopts best practices and actively seeks opportunities to learn and develop.
• Acts as a role model for others through their attitude, behaviours and achievements.
The strongest entries will demonstrate not only exceptional support and service, but also measurable impact, continuous improvement and a clear contribution to customers, colleagues and organisational success.